You must include a current and valid email address on your account. Please advise us if your email address or home address changes, and if your surname changes through marriage. Power Up Centre of Excellence reserves the right to store your card details on your member account, and you authorise Power Up Centre of Excellence to take payment for any ‘unpaid’ class bookings. If you do not wish payment to be automatically taken for ‘unpaid’ bookings, then please cancel your space instead as it is against our booking policy to have ‘unpaid’ class reservations on member accounts. Every credit/debit card number entered is encrypted and kept in a secure format offsite, adhering to the industry’s most stringent PCI standards.
Power Up Centre of Excellence reserves the right to refuse entry to any members who turn up late to class and miss the warm-up. This is for members Health and Safety, to respect other members who have arrived on time and not disrupt the flow of the class. Members must stay for the full duration of the class so that they are safely cooled down at the end. If a member is unwell or needs to leave early, they must speak to a member of the team who will advise on next steps and record the member leaving early from class.
Members are expected to wear appropriate clothing for working out in classes, especially the correct footwear (trainers or sports shoes). Items such as jeans and flip-flops or clothing that could catch on equipment are not acceptable items of apparel, as they could pose a health and safety risk. Instructors and the Power Up Centre of Excellence Team have the discretionary power to ask members wearing inappropriate clothing or footwear to leave the studio.
Opening hours, access, and the timetable are subject to change.
Power Up Centre of Excellence does not offer refunds for PAYG class bookings, class passes or membership fees. All pricing options remain available on customers’ accounts to use as credit on their accounts, subject to any expiry dates (use it or lose it).
If a member has a purchased class pass or membership and they have a medical reason they are unable to attend classes, they MUST inform us in writing, together with a letter from a doctor/nurse/health practitioner BEFORE the expiry date of their pricing option. Power Up Centre of Excellence retains the right to normally not apply an extended expiry to a pricing option, however, will consider each request for extension due to medical reasons on a case-by case basis.
If you make a payment using someone else’s bank account or credit/debit card,
please ensure that you have their permission to do so.
Abuse of membership – for example, repeated non-attendance to booked classes and/or PT sessions deliberate damage to or misuse of equipment, physical or verbal abuse of Power Up Centre of Excellence staff, abuse or sharing of membership accounts, and conduct that is commercially detrimental to Power Up Centre of Excellence Studio, will result in the immediate termination of membership. No refunds will be given, and any outstanding fees, repair costs and legal fees will be charged to the offending member. We require 24 hours cancellation notice for the one-to-one Personal training sessions and at least 2 hours for Group PT sessions.
Failure to cancel in less than 24 hrs will result in deductions of credits.
If you wish to freeze your membership, we require at least 14 working days’ notice
and a request in writing to be made to info@powerupcentreofexcellence.co.uk.
Memberships/payment options cannot be transferred to or shared with another person.
We do not allow people to share accounts or memberships due to insurance purposes and safeguarding policies. The person attending the class must be the person listed on the account and booking. If a person impersonates another member to use someone else’s membership or account in this way they shall be asked to leave the premises and may be banned from Power Up Centre of Excellence.